I had a very horrible, unorganized & dissatisfying customer service experience. Everyone called themselves a manager. They need to get that title entitlement in order, because the 1st guy stated they compared prices, then the other guy wanted a new picture from the picture I showed them 2 days ago. They insisted I was lying about prices and they had no way to prove the shoe was that price. I went to the Champs next door & they sold out of the shoe. Another femal manger went next door making me feel like I was lying as a customer over $10. I was trying to save money but I was not trying to be treated as a customer who would scheme over $10. I asked the 3rd manager ELLIOTT (who was more than rude he insisted I wait until he got his line down that was hanging out of the door, before he could give me higher management information). I will never again be back into the Kids Footlocker or Champs in Oakwood. Champs- when I walked in after the 3rd manager went next door to ensure the price check from a baby shoe that was sold out, I heard the young lady there tell her I was lying. That was very disrespectful and degrading for a woman of my caliber. But then, I unfortunately recognized what city I was in and the level of ignorance I see and you deal with here. Elliott and his staff need more customer service training and management definitely needs management training.
Kids Foot Locker is a US Shoe Store based in Gretna, Louisiana. Kids Foot Locker is located at 197 Westbank Expy #1112, Gretna, LA 70053, USA.
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