Now, to speak directly to your point regarding the cost of the rack that you bought, that happens to be a rack that Walmart and Academy began selling recently. The bike industry has fallen on tough times and the brands that only used to be sold in bike shops are now being sold by the big box merchants. What some of the manufacturers have done is sell large quantities of their product to the Walmart's of the world at less than my cost. They do this to keep their doors open. The price that you quoted from Walmart is correct. They now sell that rack to the consumer at my cost. The bike industry, out of desperation has recently shown a tendency to do this with a few other products as well. The bicycle shops, the ones who have kept the bike industry going for so long are now their step-children. Fortunately, there are only a few bike accessory companies that have adopted this practice. This practice of selling at two different prices through two different distribution channels confuses the customer and the business owner!
UPDATE: 30 minutes & $50 later...she has her seat.
He arrogantly responded with, "Sorry man, I can't do that. It would be unfair to the 45 bikes ahead of yours."
I came in to ask for an appointment to have bike tuned up. He said there was a three week wait. I said, "Awesome, can I make an appointment three to four weeks from now. I use my bike daily and it benefits no one to have it sit for three weeks in a back room."
Having a positive attitude and greeting customers with smiles can go a long way.
I am disappointed in the service I received from this establishment. I love supporting local businesses, however, this place will never see my business under any circumstance.
Dear Small Business Owner,
I am sorry that your perception of our shop is a negative one. First of all, we could not stay in business for 44 years by ripping off our hard working West Bank customers. I am very familiar with your situation because my wife got me involved with your dilemna of having a foreign convertible sports car that would not accept a hitch mounted rack. She informed me that you bought a basic trunk mounted rack from us during the interim period while you searched for a hitch rack. I looked extensively for not only a rack to fit your car but also a hitch that would work, to no avail. I apologize for that. It is hard for me to accept failure.
I arrived at closing time and still received great customer service in regards to buying a bike. The guy was knowledgeable and did not push the upsale. I did not end up buying a bike, but it was because the bike I liked most was already sold.
2. Why don't you offer a premium for expedited service?
I'll update my review after attempting to have them service the bike I bought used.
Just left the store... and I won't be back again. This is the second time going to the store and I have not been met with good customer service either time. It's not that they're not friendly it's the lack of willingness to truly help. The first time was a few years back when I was shopping for a bike myself. I described what I was looking for and basically the gentleman just stood there not really helping to find me the right fit. Luckily I ended up at another shop 30 mins away where I bought my Electra Townie. Today I go in looking for a decent seat for my daughter as hers is uncomfortable for her. She is currently using my Townie seat but we're taking a trip where we are bringing both bikes so she needs a replacement. I've already bought her two (that I couldn't return) that are still uncomfortable for her. When we walked in we were pointed towards the seats. My concern was that the seat looked too big for her so I asked if we were able to put it on a bike so she could see how it felt. I was told it was " theoretically possible" ....hmm...really?ok. Interesting response but tried to brush it off as a joke as I didn't think a salesman would say that. So I then I say that I've bought her two seats and I don't want to buy a third without her trying it... again no budge about putting the seat on a bike to see. He points at a bike in front of her saying it's like the same seat on the wall...but the bike was to big for her to sit on. We walked the lil circle looking for a smaller bike but nothing for her to try. When he asked me what the complaint was he told me " it sounds like you're looking for a seat that doesn't exist". My daughter has issues with the crotch area hurting and the padding not being good enough. I get that no bike seat is 100% comfortable... but with me telling him my Townie seat works for her...I think it's obvious its possible to find a match. That was my heads up it was time to say thank you & leave. Looks like I'll be taking that 30 min trip again.
Previous comments to other recent reviews point to how long the shop has been around and how he overcharges to meet his costs.
My husband and I went in today to browse, as we are getting back into biking.The employee was very knowledgeable however he came off as very arrogant. He claimed they don't sell used bikes however some of the bikes he was selling looked used. If I'm going to pay hundreds of dollars for a bike, it needs to be new.
Questions to ponder:
1. Why aren't you able to accept appointments one month out when your backlog is only three weeks?
Ms. Talbot,
I am more than willing to show you my cost at any time on that rack to prove what I am saying is correct. I am also willing to refund your money at any time. You are my customer. I much rather have you as an advocate than an adversary. Unlike the big box stores, The Pedal Shop cares what you think. Thank you for your patronage.
The Pedal Shop Bicycles is a US Bicycle Store based in Gretna, Louisiana. The Pedal Shop Bicycles is located at 1600 Lafayette St, Gretna, LA 70053, USA.
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